INCAS
Line Running
Contact · Phone answered by an engineer

Two phones.No queue.

There’s no ticket portal and no hold music — just direct packaging line integrator contact. Mario answers for anything on the floor. Rodrigo answers for everything else. If you’re not sure, either one will point you the right way.

Mario PesentiEngineering & field
0414 226 253Breakdowns · service · parts

Ring Mario when the line’s involved. Stopped, running wrong, due for a service, needs a part. He’s usually on a site, so if it rings out, text the machine and site and he’ll call back between jobs.

mario@incas.net.au→
Rodrigo PesentiOperations
0425 848 249New lines · quotes · SIGNUM · accounts

Ring Rodrigo for anything that isn’t a machine today. A new line or upgrade, a quote, SIGNUM early access, invoices, or you just want to talk through what’s possible.

operations@incas.net.au→
Mon to Fri · 9am to 6pmMelbourne time. Both phones.
After hours with Mario · 6pm to 10pmMon to Fri, breakdowns only. Outside that, leave the site and the machine on voicemail and he’ll call back.
One business dayReply to anything sent through the form or the job card. Usually sooner.
What’s it about?

Pick one. We’ll take it from there.

Machine jobs go to the job card on Support, because that’s built for the floor: photos, nameplate, a reference number. Everything else lands here.

01Line’s downStopped or running wrong. Ring Mario first, then raise it so it’s logged.Raise a breakdown02Service or partsBook a visit, pre-season check, or order a genuine OEM part.Raise a job

New line or upgrade

Three things we'll ask on the phone anyway: what you're bagging, how fast, and where. Fill them in and Rodrigo rings you with something useful instead of questions.

Reply within one business dayGoes to Rodrigo and Mario, nobody elseNo newsletter. No follow-up sequence.
Enquiry · New line or upgrade
About the line
Anything else
Sent to operations@incas.net.au. You get a copy. No account, no cookies, nothing sold.
Where we are

Melbourne east. On the road to your line.

BasedCroydon NorthVictoria, Australia
CoverAustralia wide25 ag businesses, 20+ lines, VIC to WA
CompanyINCAS Pty LtdABN 22 668 370 161
Mailoperations@incas.net.auAccounts and general enquiries
Bocedi stretch hooding conveyor on an INCAS bagging line
Same dayBreakdown callback
24 hOn site in Victoria
1 to 2 daysInterstate, remote first
Line’s down right now?

Don’t fill ina form. Ring Mario.

Call 0414 226 253Raise a breakdown